Privacy Policy

This privacy policy explains how Retford Snooker Club (“we”, “us”, “our”) collects, uses, and protects your information when you use the Retford Snooker Members App (“the app”) on Android and iOS. It applies specifically to the app — for information about how our website uses cookies and handles general visitor data, please see our main Privacy Policy on retfordsnooker.com.

Who we are

Retford Snooker Club is the data controller for the information described in this policy. If you have any questions or want to exercise your rights over your data, please contact us via retfordsnooker.com/contact.

Information we collect

To provide the app’s features, we collect:

• Account details: your name and mobile phone number, which you provide to log in. Your phone number is used as your member identifier and to send you a one-time passcode (OTP) by text message to verify it’s you.
• Membership information: your membership status, points balance, renewal date, and any applicable status such as student, under-18, or Unlimited Pool subscriber — all linked to your existing club membership record.
• Booking activity: the games, tables, dates and times you book through the app, and your game-type preferences (Snooker, Pool, Darts).
• Game Offer messages: if you choose to use the “Game Offers” feature to find a playing partner, we collect the messages, preferences (e.g. fun/serious/practice), and arrangements you exchange with other members through the app.
• Notification settings: your choices about which alerts you want to receive (game offers, booking reminders, deals & promotions).
• Push notification token: a unique identifier issued by Apple/Google and used by Firebase Cloud Messaging to deliver notifications to your device.
• Technical data: standard information our server logs automatically to operate and secure the app, such as IP address, device/app version, and request timestamps.

Information we do not collect

The app does not access or collect your camera, photos, precise location, contacts, microphone, or payment card details. Membership and pool-subscription payments are handled separately through the club’s website and are not processed within the app.

How we use your information

We use your information to:

• verify your identity and keep your account secure (via SMS one-time passcodes);
• show you your membership status, points balance, and renewal date;
• let you book tables and manage your bookings;
• operate the “Game Offers” feature, connecting you with other members who want a game and facilitating messages between you;
• send push notifications you’ve opted into (booking reminders, game offers, club deals/news);
• maintain, secure, and improve the app.

We process this information because it is necessary to provide the membership services you’ve signed up for, and, where you’ve enabled them, because you’ve consented to receive notifications.

Sharing your information

We do not sell your information. We share it only with the service providers that help us run the app:

• Firebase Cloud Messaging (Google): delivers push notifications to your device. Google receives your device’s push token to do this — see Google’s Privacy Policy.
• Our SMS provider: sends the one-time passcode text message to your phone number when you log in.

If another member accepts or responds to a Game Offer you’ve posted, your name and messages relating to that arrangement are shared with that member so you can coordinate your game.

How long we keep your information

We keep your account and membership data for as long as you remain a member, and for a reasonable period afterwards in line with our records-retention practices and legal obligations. Game Offer messages and booking history are retained only as long as needed to provide the service and resolve any disputes.

Your rights

Under UK data protection law, you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate data;
• ask us to delete your data or restrict how we use it;
• object to certain processing;
• ask for your data in a portable format.

To exercise any of these rights, contact us via retfordsnooker.com/contact. You can also lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk) if you believe your data has been mishandled.

Children’s privacy

The app is intended for club members, including junior/under-18 members who hold a membership through a parent or guardian. We do not knowingly collect more information from a child than is needed to operate their membership.

Security

We use reasonable technical and organisational measures — including encrypted connections (HTTPS) and access-controlled login tokens — to protect your information from unauthorised access, loss, or misuse.

Changes to this policy

We may update this policy from time to time, for example if we add new features to the app. We’ll update the “Last updated” date above when we do, and significant changes will be highlighted in the app or on our website.

Contact us

If you have any questions about this policy or how we handle your data, please get in touch via retfordsnooker.com/contact.